Sarah’s Story – Living in Disrepair
Sarah lived in a council flat for over two years with her young son. She reported problems with damp, mould, and other damage many times, but her landlord refused to fix them.
The Problems
Black mould was spreading in the bedroom and living room. The plaster was crumbling from water damage, and the heating barely worked, leaving the flat freezing in winter. Sarah’s complaints were ignored, and she felt helpless.
Getting Help
Sarah contacted our team for support. We inspected her home, took clear photos, collected medical records linking her son’s breathing issues to the damp, and made a list of the repairs needed. We then started her housing disrepair claim.
The Result
After months of negotiation, Sarah received £2,500 in compensation for the stress, health problems, and poor living conditions. The landlord was also made to carry out all repairs — treating the mould, fixing the plaster, and improving ventilation.
Why This Matters
Sarah’s case shows that claiming for damp and mould is about more than just money — it’s about making your home safe and healthy.
Need Help?
If your landlord is refusing repairs or ignoring your complaints, we can help you take action.
📞 Call: 0161 710 3295
📧 Email: [email protected]