Meet the team
Our team works closely with experienced housing disrepair solicitors to make sure tenants are heard, repairs are carried out, and disrepair compensation is secured where appropriate.
We’re not a call centre. We’re real people who genuinely care.
Sam Hayley
Housing Disrepair Claims Lead
Hi, I’m Sam, Manager at Disrepair Support.
I’ve personally helped over 300 tenants secure repairs and compensation for disrepair, especially in cases involving damp, mould, leaks, and council housing repairs being ignored. I’ve seen landlords completely take advantage of tenants, leaving families in unacceptable conditions. That’s not right.
We’ve built a strong team here in South Manchester. We work hard, we care about our clients, and we fight to get results.
Outside of work, I’m a Manchester City fan, a regular at the gym (most mornings!), and a big foodie. Madre in Manchester is top-tier for Mexican. The Swan in Kettleshulme is a must for a proper meal. I also play rugby for Bowdon Rugby Club.
If you’re dealing with a landlord refusing repairs, we’re here to sort it properly.
Ashley Smith
Client Support Executive & Compensation for Damp and Mould
Hi, I'm Ashley.
Starting a housing disrepair claim can feel overwhelming. My job is to guide tenants through it clearly and professionally.
If you're dealing with: damp and mould, ongoing leaks, broken heating, structural damage and landlord refusing repairs.
I make sure your case is handled properly from start to finish.
Helping tenants secure compensation for damp and mould and getting homes repaired is what motivates me.
And yes, Jerk Junction in Manchester does an unreal Sunday roast.
Kevin Pike
Client Support Executive
Hi, I'm Kevin.
I work closely with tenants across the local area.
Being local means I understand the housing stock, the estates, and the common issues tenants face especially long-term damp and mould.
One case that stood out involved severe mould affecting multiple rooms. After gathering proper evidence and progressing the claim, repairs were completed and compensation awarded.
Everyone deserves a safe home. If your landlord is ignoring serious repair issues, you do not have to accept it.
Mia Addison
Housing Disrepair Support Champion (Manchester)
Hi, I'm Mia.
I’m based in Manchester, and I work closely with tenants facing serious housing disrepair issues especially damp and mould in rental properties.
Whether it's: damp and mould claims, leaks and structural damage, filing a housing disrepair claim or chasing unresponsive landlords
I'm here to help with empathy and a bit of humour when it's needed most.
Outside of work, I love Manchester's food scene. The Ivy is one of my favourites. You'll usually find me somewhere with good music and great vibes.
But what matters most is helping tenants feel heard.
Dylan Smith
Client Support Executive & Tenant Disrepair Claims
I'm Dylan, and my role is making sure every tenant has a smooth, stress free experience throughout the housing disrepair claim process.
Many tenants come to us after being ignored by councils or housing associations. I enjoy being part of the solution helping people secure proper council housing repairs and compensation.
With over 15 years of experience across industries, this is the role that fits me best. Supporting people who feel unheard is something I take seriously.
Outside of work, I'm a Manchester United fan, big into football, and always on the hunt for good food in the city.
Luke Moran
Housing Disrepair Specialist
I'm Luke, originally from New Mills.
I work with tenants across the UK dealing with: black mould in rental property, water ingress through floors and roofs, poor insulation, broken heating systems, structural disrepair.
Many people don't realise their legal rights when a landlord is failing their duties. Housing disrepair claims exist to protect tenants, not punish them.
I've supported cases where properties were severely affected by damp and heating failure. Once formal action began, repairs were completed and the home was made safe again.
That’s why housing standards matter.
Outside work, I train in boxing and stay disciplined in the gym that same focus carries into how I handle cases.
Want to start a housing disrepair claim?
- Black mould in rental property
- Damp and condensation
- Structural damage
- Council housing repairs being ignored
- Housing association complaints going nowhere
- Landlord refusing repairs
We’re based in South Manchester and support tenants across Hyde, Tameside, Stockport, Denton, Ashton-under-Lyne, and surrounding areas.
You don’t have to live like that. Get in touch today and let’s get it sorted properly.
Get in touch
Call us now
Pick up the phone and call 0161 710 3295
Email us
Send an email to [email protected]
Apply
Fill in our claim form to get started
Opening hours
Mon - Thu: 09.00 - 18.30
Fri: 09.00 - 15.30
Your right to a 14 day cooling off period
This means you have the right to cancel your agreement within 14 days from the date it is signed, without any penalty or obligation.
If you wish for us to begin work on your claim immediately, you can provide your express consent. Please note that if you choose to cancel after we have started work during the cooling-off period, you may be charged for the services provided up to the point of cancellation.