Can I Claim Compensation if My Boiler Gives Hot Water but No Heating?

Can I Claim Compensation if My Boiler Gives Hot Water but No Heating?

INo Central Heating – What Tenants Need to Know

It’s a situation many tenants find themselves in: the boiler still provides hot water, but the central heating has stopped working. While it may seem manageable at first, the law recognises that tenants are entitled to both heating and hot water. If your landlord fails to repair the problem, this could amount to housing disrepair.

Is No Central Heating a Housing Disrepair Issue?

Yes. Having hot water but no central heating is still a serious fault. A home without proper heating can be classed as unfit for living, particularly during colder months. Landlords are legally required to keep rental properties safe and habitable under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018. This includes maintaining a functioning heating system.

What Proof Do I Need?

To report or pursue a housing disrepair issue, evidence is important. You should keep clear records of the problem and how it affects your home and health. Helpful examples include:

  • Photos or videos showing the boiler fault
  • Room temperature readings, especially in winter
  • Evidence of plug-in heaters being used
  • Higher energy bills due to alternative heating
  • GP letters or medical notes if your health is affected
  • Copies of written complaints sent to your landlord

Can I Get Compensation?

If you have been left without heating for an extended period and your landlord has not acted after being notified, you may be eligible for legal support to help get the issue resolved and, in some cases, to seek compensation. A regulated solicitor will assess your individual circumstances before any claim begins.

The amount of compensation awarded varies depending on the severity and length of time the issue continued. In some cases, compensation is calculated as a percentage of rent for the affected period. For example, if you pay £600 per month and the heating fault lasted several months, you could potentially recover a portion of your rent to reflect the inconvenience and loss of comfort — but outcomes depend entirely on individual circumstances.

If Your Landlord Refuses Repairs

If your landlord does not respond to repair requests, you may be eligible for legal assistance to help enforce your rights. At Disrepair Support, we help tenants access professional legal advice about housing disrepair issues. If accepted by a solicitor, your case may proceed on a no-win-no-fee basis, meaning there is nothing to pay upfront. If the claim succeeds, a success-fee deduction may apply, and all terms are explained clearly before you decide to continue.

Final Word

Even if your boiler provides hot water, living without proper central heating is not acceptable. Landlords have a duty to ensure that heating systems are maintained and repairs are completed promptly once reported. You do not have to live in cold or unsafe conditions — help is available to make sure the problem is addressed properly.

📞 0161 710 3295  📧 [email protected]

Important information
Disrepair Support is a trading style of CFS Redundancy Payments Ltd, authorised and regulated by the Financial Conduct Authority FRN 830857 for claims-management activity. Eligibility and outcomes depend on individual circumstances and solicitor assessment. No-win-no-fee arrangements apply only where accepted by our partner solicitors, and a success fee may be deducted from any compensation awarded. Full details are provided before any agreement is signed.