A tenant living in a council property in Erdington, Birmingham contacted Disrepair Support after spending over two years reporting damp, mould and a broken heating system to their landlord with no action taken. This is their story.
The Situation
Our client, a single mother of two children, had been living in a Birmingham City Council property in Erdington for several years. During that time she had repeatedly reported the following issues:
- Severe damp and black mould spreading across bedroom walls
- A broken boiler leaving the family without adequate heating during winter
- A leaking roof causing water damage to ceilings and floors
- Draughty windows that could not be properly closed
Despite reporting these problems multiple times by phone, in writing and in person Birmingham City Council failed to carry out the necessary repairs. The damp and mould had begun to affect the health of her children, both of whom developed respiratory problems. Her GP had noted the connection between the living conditions and their health.
How Disrepair Support Helped
After finding Disrepair Support online, our client got in touch for a free assessment of her case. Within days we had:
- Reviewed all her correspondence with Birmingham City Council
- Arranged a free property inspection to document the disrepair
- Formally notified the council of the legal claim on her behalf
- Gathered medical evidence linking the damp and mould to her children’s health issues
Once the council received formal legal notification, repairs were scheduled within weeks something that had not happened in over two years of complaints.
The Outcome
Our client received compensation for the distress, inconvenience and health impact caused by the disrepair. The repairs were carried out in full. She told us:
“I had been fighting this for years and getting nowhere. As soon as Disrepair Support got involved everything changed. I wish I had contacted them sooner.”
The entire claim was handled on a no win, no fee basis she paid nothing upfront and nothing throughout the process.
Could You Make a Housing Disrepair Claim in Birmingham?
If you are a council or housing association tenant in Birmingham whether in Erdington, Handsworth, Aston, Sparkbrook, Ladywood, Northfield or anywhere else across the city and your landlord has ignored your repair requests, you could be entitled to compensation and may be able to make a housing disrepair claim in Birmingham.
Common disrepair issues we deal with across Birmingham include:
- Damp and mould
- Broken heating or boilers
- Leaking roofs or pipes
- Structural damage
- Faulty electrics
- Pest infestations caused by disrepair
- Broken doors and windows
Birmingham City Council and housing associations operating across Birmingham have a legal duty under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018 to keep your home safe and in good repair. If they fail to do this after you have reported the problem, you have the right to claim.
Your Rights as a Birmingham Tenant
- You have the right to live in a safe, habitable home
- Your landlord cannot legally evict you for making a disrepair claim
- You have up to 6 years to make a claim from when the disrepair began
- You do not need to pay anything our service is completely no win, no fee
Start Your Birmingham Housing Disrepair Claim Today
Do not wait for your landlord to act. If they have ignored you so far, they are unlikely to change without legal pressure. Disrepair Support is here to help tenants across Birmingham get the repairs done and the compensation they deserve.
Contact us today for a free, no obligation assessment.
Visit: https://disrepairsupport.co.uk/
Disrepair Support helps council and housing association tenants across Birmingham, the West Midlands and the wider UK make successful housing disrepair claims on a no win, no fee basis.
