At Disrepair Support we’re passionate about helping tenants take action when their homes fall below a safe and livable standard. Whether it’s mould, damp, leaks, broken heating or faulty electrics, our mission is to make the claims process clear, fair and stress-free.
Here’s what some of our clients have kindly shared on Trustpilot
“I can’t thank Disrepair Support enough! They handled my housing disrepair claim quickly and kept me updated every step of the way. The team were friendly, professional, and really cared about getting…”
– Daniel, 1 Nov 2025 Trustpilot
“What a great team of people! The team helped me resolve the problems on my property! With it becoming winter I was experiencing a substantial amount damp and mould around my windows and also the roo…”
– Matthew Hanson, 4 Nov 2025 Trustpilot
“The team at Disrepair Support were so helpful in getting me in contact with a solicitor who’s now taking my case on a no win, no fee basis. The whole process was really quick and straightforward.”
– Ellis, 1 Nov 2025 Trustpilot
These snippets reflect several key strengths that our clients frequently mention:
Clear communication & professionalism
Clients consistently highlight how we keep them updated, guide them step by step, and make the process less overwhelming.
Fast and effective support
From identifying the issues, engaging specialist solicitors, to seeing real progress — many mention the speed and efficiency of our service.
Caring and client-focused approach
Beyond just getting a result, clients appreciate that we care about their well-being and living conditions.
Why this matters
When you’re living in a home with disrepair — when mould, leaks or faulty electrics are affecting your comfort and safety — you deserve a partner who takes it seriously. That’s where Disrepair Support steps in.
- Your landlord has legal responsibilities to ensure the property is kept in a safe and habitable condition.
- When they fail to act, you may have the right to repairs and compensation — but navigating the process can be complex.
- Our role is to make sure you’re supported and represented, your case is handled professionally, and you’re updated every step of the way.
A strong track record
With a Trustpilot rating of 4.8 stars from 42 reviews, we’re pleased to see the positive feedback from the people we work with. Trustpilot
We’re committed to maintaining high standards, continuing to improve our service, and staying true to our values of transparency, fairness and client-focus.
Thinking of making a claim? Here’s how we help
- Initial assessment We talk you through whether your situation qualifies for a disrepair claim (mould/damp, leaks, structural issues, etc).
- Solicitor referral If you qualify, we connect you with a specialist housing disrepair solicitor on a no-win, no-fee basis.
- Case progress & updates From gathering evidence to liaising with the solicitor and landlord, we keep you in the loop.
- Outcome Repairs, compensation, improved living conditions. Our goal is to ensure you’re not left waiting or ignored.
Our promise
At Disrepair Support we promise:
- To treat you with respect and care.
- To be transparent about the process, risks and timeline.
- To only move ahead if you’re fully informed and comfortable.
- To work with solicitors who have the expertise to get results.
Important Information
Disrepair Support is a trading style of CFS Redundancy Payments Ltd, authorised and regulated by the Financial Conduct Authority (FRN 830857) for claims-management activity. Eligibility and outcomes depend on individual circumstances and solicitor assessment. No-win-no-fee arrangements apply only where accepted by our partner solicitors, and a success fee may be deducted from any compensation awarded. Full details are provided before any agreement is signed.
