If you are living in a council or housing association property in Manchester and experiencing problems such as damp, mould, leaks, structural cracks, or other housing disrepair, you may be entitled to have the repairs fixed and potentially claim compensation.
Many tenants across Manchester, Salford, Trafford, and Greater Manchester are unsure what happens after they submit an enquiry. This guide explains the step-by-step process after contacting our housing disrepair team in Manchester.
Step 1: Contacting Us About Housing Disrepair in Manchester
The first step is making an enquiry with our team. You can contact us by:
• Sending us a Facebook message
• Filling out the form on our housing disrepair website
Once we receive your enquiry, we aim to respond quickly and begin understanding the issues affecting your home.
Common housing disrepair issues reported by Manchester tenants include:
• Damp and mould
• Water leaks
• Structural cracks in walls
• Broken windows and doors
• Heating problems
• Plumbing issues
• Pest problems
If you live in a council or housing association property in Manchester, we may be able to help.
Step 2: Sending Photos of the Housing Disrepair
After speaking with you, we will ask you to send photos or videos through WhatsApp showing the problems in your home.
This helps us assess:
• The severity of the housing disrepair
• Which rooms are affected
• Whether the problem may be damp, structural movement, leaks or mould
Clear photos help us begin reviewing your case quickly.
Step 3: Creating a Full Housing Disrepair Report
Once we receive your photos, our team will create a detailed housing disrepair report.
The report will explain:
• What is wrong in each room of the property
• What may be causing the issue
• How the disrepair is affecting your living conditions
This helps demonstrate how the property may have fallen below acceptable living standards.
Step 4: Identity Verification (AML Checks)
Before moving forward we must confirm that we are speaking with the correct tenant living in the property.
This is a standard identity verification process.
We may ask for:
• Passport or driving licence
If you do not have ID, we can accept:
• Three letters dated within the last 90 days
• Your National Insurance number
• Your date of birth
This ensures the claim process is secure and accurate.
Step 5: Understanding Your Situation
Our team always approaches each case with empathy and care.
Housing disrepair problems can affect your health, comfort, and wellbeing. We will take time to understand:
• What problems exist in your property
• How long the issues have been present
• When the repairs were first reported to your landlord
• How the disrepair affects your daily life
Step 6: Checking If You Qualify for a Housing Disrepair Claim
To proceed with a housing disrepair case, you must usually meet the following conditions:
• You rent from a council or housing association
• You have lived in the property for at least 6 months
• The repair issue has been reported to the landlord at least 2 months ago
This shows the landlord has had reasonable time to repair the problem.
Helping Manchester Tenants With Housing Disrepair
Living with housing disrepair such as damp, mould, leaks, or structural cracks can seriously affect your home and wellbeing.
Our aim is to help tenants across Manchester and Greater Manchester:
• Get their repairs fixed
• Hold landlords accountable
• Improve living conditions in council housing
If you are experiencing housing disrepair in Manchester, our team may be able to help guide you through the process.
