Real Life Housing Disrepair Experience – Sarah’s Story in Gorton, Manchester

Penetrating damp from the roof

Sarah lives in Gorton, a busy area in East Manchester known for its strong community and long history. She moved into her council house three years ago to be closer to her family and her job in Manchester city centre.

Problems Sarah Faced in Her Gorton Home

Not long after moving in, Sarah began to notice damp patches forming in her living room. At first, she thought it was just condensation, but over time, black mould began spreading across the walls and behind her sofa. With Gorton’s typically damp weather, the problem quickly worsened.

She also had a leak coming through her kitchen ceiling every time it rained heavily. A roofer later confirmed that several roof tiles were missing and the guttering was damaged, causing rainwater to run down the walls and into her kitchen cupboards. Sarah was particularly worried about turning on the lights because water was leaking near the electrics.

Repairs Needed in Sarah’s Gorton Home

Sarah’s property needed urgent repairs, including:

  • Full mould treatment and removal in her living room.
  • Replacement of missing and damaged roof tiles.
  • Repairing broken guttering to prevent water leaks.
  • Inspection of the kitchen electrics to ensure safety.

How the Disrepair Affected Sarah’s Life

Sarah said she felt embarrassed inviting family or friends over because of the strong smell of mould. The dampness also started affecting her health — she developed a persistent cough and often struggled to sleep. On top of that, the constant stress of chasing the council for updates took its toll on her mental wellbeing.

Getting Help and Resolution

Sarah got in touch with Disrepair Support, and we helped her begin a housing disrepair claim through one of our regulated partner solicitors. The council was required to carry out the repairs to her home, including fixing the roof and treating the mould properly. Sarah also received compensation for the distress, inconvenience, and damage caused by the disrepair.

Get Help With Your Gorton Housing Disrepair

If you live in Gorton or anywhere in Greater Manchester and are dealing with damp, mould, leaks, or other housing problems, you may be eligible to start a housing disrepair claim. We can help connect you with a solicitor who specialises in this type of case.

📞 Call us: 0161 710 3295
📧 Email: [email protected]


Important Information

Disrepair Support is a trading style of CFS Redundancy Payments Ltd, authorised and regulated by the Financial Conduct Authority (FCA) under FRN 830857 for claims-management activity.
Eligibility and outcomes depend on individual circumstances and solicitor assessment.
“No-win-no-fee” arrangements apply only where accepted by our partner solicitors, and a success fee may be deducted from any compensation awarded.
Full details are provided before any agreement is signed.